Secure Global Payment Solutions
Tonzar understands that secure, efficient payment methods are essential for successful international trade. We've developed a comprehensive suite of payment solutions designed to meet the diverse needs of businesses across emerging markets, ensuring smooth transactions regardless of your location or scale of operations.
Our payment options balance security, convenience, and compliance with international regulations. We work with trusted banking partners in all our service regions to provide reliable payment channels that minimize transaction costs while maximizing protection for both buyers and sellers.
Whether you're making a one-time purchase or establishing a long-term trade relationship, our finance team will help you select the most appropriate payment method for your specific needs, considering factors such as transaction size, timeline, currency preferences, and regional banking regulations.
Payment Methods
International Bank Transfer
Direct bank-to-bank transfers are our most commonly used payment method for medium to large transactions. We accept transfers in multiple currencies through SWIFT, SEPA, and other international banking networks.
- Suitable for transactions of any size
- Processing time: 2-5 business days
- Available in all service regions
- Multiple currency options
- Detailed transfer instructions provided upon order confirmation
Letter of Credit
For larger transactions or first-time business relationships, Letters of Credit provide enhanced security by involving banks as intermediaries, ensuring both parties fulfill their contractual obligations.
- Ideal for transactions over $50,000
- Processing time: Documentation-dependent
- Available through our banking partners globally
- Reduces risk for both buyer and seller
- Our team assists with documentation requirements
Digital Payment Solutions
For smaller transactions, we offer various digital payment options including international payment platforms and regional mobile payment systems that provide quick processing with lower fees.
- Best for transactions under $10,000
- Processing time: Near-immediate to 1 day
- Available options vary by region
- Low fees compared to traditional banking
- Convenient mobile and online interfaces
Escrow Services
Our escrow service provides additional security for both parties by holding payment until delivery conditions are met, offering a balanced solution for medium-sized transactions or new business relationships.
- Ideal for transactions between $10,000-$50,000
- Processing time: Condition-dependent
- Available through verified third-party providers
- Clear milestone-based release conditions
- Transparent fee structure
Payment Security
Your Financial Security Is Our Priority
At Tonzar, we implement rigorous security measures to protect every financial transaction on our platform. Our multi-layered approach to payment security combines advanced technology with strict operational protocols to safeguard your sensitive financial information and ensure transaction integrity.
Encryption & Secure Processing
All payment data is encrypted using industry-standard SSL/TLS protocols. We never store sensitive payment information on our servers, instead utilizing secure tokenization methods.
Compliance & Verification
We adhere to international AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations, verifying all business partners to ensure legitimate transactions while preventing fraud.
Transparent Documentation
Every transaction is accompanied by clear documentation, including proforma invoices, contracts, and payment confirmations, creating an audit trail for all financial interactions.
Transaction Monitoring
Our finance team continuously monitors all transactions for unusual patterns or potential security issues, promptly addressing any concerns to protect both buyers and sellers.
Refund & Return Policy
Fair and Transparent Policies
We strive to ensure every transaction through Tonzar results in complete customer satisfaction. However, we understand that sometimes issues arise that may necessitate returns or refunds. Our policy is designed to be fair to both buyers and sellers while addressing the unique challenges of international trade.
For all orders, we conduct thorough quality inspections before shipment to minimize the likelihood of quality-related issues. In the rare case that products don't meet the agreed specifications or are damaged during transit, our dedicated support team will work closely with you to find an appropriate resolution.
Given the complexity and costs associated with international shipping, our refund policies are tailored to each product category and consider factors such as the nature of the goods, their condition, and the specific circumstances of each case.
Refund Process
Submit Request
Contact our customer service team within 7 days of receiving the goods, providing order details and the reason for your return or refund request.
Documentation
Provide photographs or videos documenting the issue, along with any relevant shipping documents or product specifications to support your claim.
Evaluation
Our team will evaluate the request based on product condition, compliance with specifications, and shipping terms. This typically takes 3-5 business days.
Resolution
Depending on the evaluation, we may offer a full or partial refund, product replacement, or alternative solutions tailored to the specific situation.
Processing
Once approved, refunds are processed within 10-15 business days using the original payment method when possible, or an alternative method as agreed.
Currency Options
Tonzar supports transactions in multiple currencies to accommodate the diverse needs of our global client base. While the US Dollar (USD) serves as our primary transaction currency due to its universal acceptance in international trade, we also offer alternatives to reduce currency conversion costs for our clients in different regions.
For each transaction, you can choose from the following currency options, subject to specific regional availability:
| Currency | Code | Regions Available | Processing Time |
|---|---|---|---|
| $ US Dollar | USD | All regions | Standard |
| € Euro | EUR | All regions | Standard |
| £ British Pound | GBP | All regions | Standard |
| ₽ Russian Ruble | RUB | Russia, select CIS countries | Standard |
| ₦ Nigerian Naira | NGN | Nigeria | Standard |
| ¥ Chinese Yuan | CNY | China, select Asian countries | Extended (1-2 days) |
| ₹ Indian Rupee | INR | India | Extended (1-2 days) |
| R South African Rand | ZAR | South Africa, select African countries | Extended (1-2 days) |
Note: Exchange rates are updated daily based on international markets. For transactions in currencies other than USD, the exchange rate will be locked at the time of order confirmation to protect against market fluctuations during the order processing period.
Frequently Asked Questions
For most standard orders, we typically require a 30% deposit at the time of order confirmation, with the remaining 70% due before shipping. For first-time customers or custom orders, different payment terms may apply. For established clients with a proven track record, we offer flexible payment plans including credit terms on a case-by-case basis.
For bank transfers, we recommend choosing the "shared fees" option, where the sender pays outgoing fees and the recipient pays incoming fees. All of our quotes and invoices are exclusive of banking fees. We recommend discussing with your bank beforehand to understand potential intermediary bank charges, which can vary significantly depending on your country and the payment corridor used.
Yes, we work with several trade finance providers who can offer financing solutions for qualified buyers. These options include extended payment terms (30/60/90 days), supplier credit, and import financing. Additionally, for repeat clients with a strong payment history, we can discuss implementing credit terms for future orders. Please contact our finance team to explore these options based on your specific situation.
After each payment, you will receive an official payment receipt via email. For full or final payments, we provide a comprehensive package including a commercial invoice, packing list, and order confirmation. Additionally, shipping documents such as the Bill of Lading or Air Waybill will be provided once the goods are dispatched. All documents are available both electronically and in hardcopy format if required.
To protect both parties from currency fluctuations, our quotations are valid for a specified period (typically 7-15 days). Once an order is confirmed, the price is locked in the agreed currency regardless of subsequent exchange rate movements. For long-term contracts or large orders with extended production timelines, we can discuss hedging options or include price adjustment clauses based on predetermined currency fluctuation thresholds.
Payment Assistance
Need help with payment options or have specific requirements?