Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an Account: When you register for an account, we collect your name, email address, phone number, company information, and account credentials.
• Complete Your Profile: Additional information you provide in your profile such as business address, industry sector, trade preferences, and company details.
• Place Orders: Information related to transactions, including product selections, shipping details, billing information, and payment details.
• Communicate with Us: Information you share when contacting our customer service, participating in surveys, or providing feedback.
• Upload Documents: Trade documentation, certificates, permits, or other documents you upload to our platform.

1.2 Information We Collect Automatically

When you use our website or platform, we automatically collect certain information, including:

• Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Log Information: Details of your use of our services, including access times, pages viewed, your IP address, browser type, and referring website addresses.
• Location Information: General location information derived from your IP address.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business Partners: Information shared by our business partners, logistics providers, or payment processors to facilitate your transactions.
• Credit Information: For business customers, we may obtain credit reports or verification information from credit bureaus or verification services.
• Public Sources: Information from publicly available sources such as company registries, trade databases, or other public records.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

• Process transactions and fulfill orders
• Manage your account and provide customer support
• Facilitate logistics, shipping, and customs clearance
• Improve our platform, products, and services
• Develop new features and offerings
• Troubleshoot technical issues

2.2 Communication

• Send transactional messages about your orders or account
• Respond to your inquiries and comments
• Provide updates about our services
• Send marketing communications, subject to your preferences
• Conduct surveys and collect feedback

2.3 Security and Compliance

• Protect against fraudulent, unauthorized, or illegal activity
• Verify your identity and maintain the security of our platform
• Conduct risk assessments and due diligence
• Comply with legal obligations, including anti-money laundering and trade regulations
• Enforce our terms of service and other legal rights

2.4 Analytics and Personalization

• Analyze usage patterns and trends
• Personalize your experience on our platform
• Recommend products or services that may interest you
• Measure the effectiveness of our marketing efforts
• Generate aggregated, non-identifying analytics and insights

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who help us operate our business and deliver services to you, including:

• Logistics and shipping providers
• Payment processors and financial institutions
• Customs brokers and trade compliance partners
• Cloud storage and hosting providers
• Customer support and communication services
• Analytics and marketing service providers

These service providers are only authorized to use your information as necessary to provide services to us and are contractually obligated to maintain appropriate security measures to protect your information.

3.2 Business Partners

We may share limited information with our business partners, such as suppliers, manufacturers, or local representatives, when necessary to fulfill your orders or provide localized support.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, government requests, or legal process). This includes:

• Compliance with legal obligations
• Protection of our rights, privacy, safety, or property
• Detection, prevention, or addressing fraud or security issues
• Responding to an emergency

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your information.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information in transit and at rest
• Secure network architecture and firewalls
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Staff training on data protection and security practices
• Physical security measures for our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

5. International Data Transfers

Tonzar operates globally, and your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer personal information from regions with data protection regulations (such as the European Economic Area, United Kingdom, or other jurisdictions) to countries that have not been deemed to provide an adequate level of protection, we employ appropriate safeguards, such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules, where applicable
• Other legally valid transfer mechanisms or exceptions

By using our services, you consent to the transfer of your information to countries outside your country of residence, including to the Russian Federation, where our primary operations are based.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request information about what personal data we process and obtain a copy of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete personal information.
• Erasure: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request temporary or permanent restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to processing of your personal information for certain purposes.
• Withdraw Consent: The right to withdraw your consent at any time, where processing is based on your consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Please note that some of these rights may be limited where we have compelling legitimate grounds or legal obligations to process your personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• Applicable legal, tax, accounting, or regulatory requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

For business accounts, we typically retain basic transaction information for a minimum of 5-7 years for tax, accounting, and legal compliance purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

If you believe that we might have any information from or about a child under 18, please contact us using the information provided in the "Contact Us" section.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will:

• Post the updated policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a notice on our website before the changes become effective

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For users in the European Union, please note that our EU representative for data protection matters is:

We will respond to your inquiry as soon as possible and in accordance with applicable data protection laws.